Complaint letter asking for a refund
A free template you can copy and fill in. Replace the words in [square brackets] with your own details.
A complaint asking for a refund
Something you bought is faulty, didn't arrive or wasn't as described.
Dear [Company name] customer service, On [date] I bought [item or service] (order number [order number]) for [price]. [Describe the problem, e.g. it stopped working after two days / it has not arrived / it is not as described]. I'd like [a refund / a replacement / a repair]. Please reply by [a date about 14 days away] to let me know how you'll put this right. Thank you, [Your name]
- Stick to the facts: what you bought, when, what went wrong, and what you want.
- Keep receipts, order emails and photos together.
- If they don't sort it, a consumer advice service where you live can explain your options.
Want it written for your situation?
Tell Alice what happened and she'll write the letter in the tone you want, then open it in your own email app ready to send. Leave out bank and card numbers: she never needs them.
Try Alice freeA general template, not legal advice. Check your contract or agreement, and get free advice where you live if you're unsure of your rights.