Ask your landlord for a repair: free letter
Something in your home is broken, such as the boiler, a leak, a window or the heating, and you need it fixed.
What to do
- Send it in writing (email or text is fine) and keep a copy.
- Add photos if they help, and note the dates of any earlier calls.
- If nothing happens, a free housing advice service where you live can tell you what to do next.
If they say no
- Step 1 · If the company says no, or doesn't reply by your date
The consumer organisation in your country
Search the Consumers International member directory for your country. They don't take complaints themselves, but their members can tell you where to go.consumersinternational.org/members - Step 2 · If you bought from a company in another country, or it was a scam
econsumer.gov
Report it at econsumer.gov. Consumer agencies in many countries use these reports to act on bad companies. It won't sort out your own complaint, but it helps stop it happening to others.econsumer.gov - Step 3 · Any time
If you can't find the right place
Search for "[your country] consumer protection authority" and use the result that ends in your government's own web address.
The letter
Fill in the boxes. What you type stays on this phone.
The address of the home that needs the repair.
When the problem started.
e.g. the boiler has not worked and there is no heating or hot water
Your letter, ready to send
5 gaps left to fill, marked [like this].
Dear [Landlord's name],
I'm writing about a problem at [address]. Since [date], [describe the problem].
Could you please arrange for it to be repaired, and let me know when someone will come? I'm happy to arrange access at a time that suits.
Thank you,
[Your name]
Ask Alice to adjust the tone
Alice gets only the blank letter, with its gaps [in brackets]. Nothing you typed is sent. You read it in the chat and press send yourself.
See exactly what will be sent
Please rewrite this letter to sound kinder. Keep every gap in [square brackets] exactly as it is, word for word. Keep every fact and request. Don't add any phone numbers, laws, deadlines or names. Dear [Landlord's name], I'm writing about a problem at [address]. Since [date], [describe the problem]. Could you please arrange for it to be repaired, and let me know when someone will come? I'm happy to arrange access at a time that suits. Thank you, [Your name] [Your phone number]
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Last checked 30 September 2026 · Reviewed by Phil (letter published on /letters, 30 Sept 2026) · General information, not legal advice. Free from AliceBuddy: no sign-up, no ads, and what you type stays on your phone.