Cancel a subscription or contract: free letter

What to do

1. Most subscriptions can be cancelled in your account settings on the company's own website or app: try that first, and screenshot the confirmation.
2. If there's a minimum term, check what the agreement says about ending it early.
3. Never put card details or passwords in a cancellation message, and check your bank statement afterwards.

If they say no

1. Step 1 · If the company says no, or doesn't reply by your date
   The consumer organisation in your country
   Search the Consumers International member directory for your country. They don't take complaints themselves, but their members can tell you where to go.consumersinternational.org/members
2. Step 2 · If you bought from a company in another country, or it was a scam
   econsumer.gov
   Report it at econsumer.gov. Consumer agencies in many countries use these reports to act on bad companies. It won't sort out your own complaint, but it helps stop it happening to others.econsumer.gov
3. Step 3 · Any time
   If you can't find the right place
   Search for "[your country] consumer protection authority" and use the result that ends in your government's own web address.

The letter

Please rewrite this letter to sound kinder.
Keep every gap in [square brackets] exactly as it is, word for word. Keep every fact and request.
Don't add any phone numbers, laws, deadlines or names.

Dear [Company name],

Account or customer number: [your account or customer number]

Please cancel my [name of the subscription or plan] from [the end of the current billing period / date], and stop all further payments.

Please confirm the cancellation in writing, with the date it takes effect and the date of the final charge.

Thank you,
[Your name]