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Free letters and help for everyday hassles

Pick what's happened. Each page has the steps, a letter you fill in on your own phone, and where to go next, for your country or anywhere. No sign-up, no ads, and it works offline once you've opened it.

General information to help you, not legal advice — always check your contract and, if unsure, a free advice service or a professional.

Cancelling

Shopping and refunds

Home and renting

Work

More topics are on the way: each one goes up once its rules have been checked on official pages.