Refund Policy

Cancelling

You can cancel a Pro or Mega plan whenever you like from your account page. Cancelling stops the next monthly payment. You keep full access until the end of the month you have already paid for, and nothing further is taken.

14-day cooling-off period

If you are in the UK or EU and this is your first payment for a plan, you may ask for a full refund within 14 days of subscribing. Where you have used the service during that time we may deduct a fair amount for what you have used, as consumer law allows.

Refunds outside the cooling-off period

Monthly payments after the first are generally non-refundable, because you have had the service for that month. We will still refund you if:

• you were charged twice, or charged after cancelling;
• the service was substantially unavailable for a large part of the month;
• you were billed by mistake on our side.

How to ask

Email us from the address on your account and tell us what happened. We answer refund requests within 5 working days. Payments are handled by Paddle, our payment provider and merchant of record, so any approved refund goes back to the card or account you paid with, usually within 5 to 10 working days.

Free plan

The free plan costs nothing, so there is nothing to refund.