The 'parcel couldn't be delivered' text: how to tell it's a scam
What the message looks like
"Your parcel couldn't be delivered. Pay £1.45 to rebook:" and a link, pretending to be Royal Mail, Evri or DPD.
How to tell it's a scam
The message usually says a delivery failed because of a missing or incomplete address, or that a small redelivery or customs fee is due, and gives a link. The link opens a copy of the courier's website that asks for your name, address and card details.
It works because couriers do send real tracking texts, and many of us are waiting for something. The safe test is simple: ignore the link, and look the parcel up in the courier's own app or on the website of the shop you bought from.
The fee is small so you won't think twice. What the scammers are after is your card details, and sometimes a follow-up call from someone pretending to be your bank.
The tell: A tiny fee and a link. Check the tracking in the courier's own app instead; the link is there to take your card details.
Got one? Check it in seconds
Paste the message into Alice's free scam checker. It shows the warning signs and the exact words that set them off, and the check runs on your own device.
Check a messageAlready clicked, paid or shared details?
If you've paid or given bank details, call your bank straight away on 159 or the number on your card.
Where to report it in the UK
- Scam or spam text: forward it free to 7726
- Text pretending to be HMRC: forward it to 60599
- Worried someone has your bank details: call 159 to reach your bank's fraud team
- Lost money or gave details (England, Wales, Northern Ireland): Report Fraud on 0300 123 2040 or reportfraud.police.uk
- Lost money or gave details (Scotland): Police Scotland on 101
Contacts checked on each organisation's own website, September 2026.
What to do with a message you're not sure about
- Don't click the link, reply, or call the number in the message.
- Check for yourself: open the company's own app, or type its website address yourself.
- If it claims to be family, call them on the number you already have.
- Report it (below), then delete it.
Warn your family or group chat
Scams work best on people who haven't seen them before.
Not sure? Ask Alice
Paste the message into a chat and choose "Is this a scam?". Alice lists the warning signs she can see, gives a verdict, and tells you where to report it. Leave out your own account numbers — she never needs them.
General guidance, not legal or financial advice. If money has already gone, contact your bank first.