Support

How can we help?

Answers to the questions we hear most, a direct line to us, and the live status page if something seems off. No ticket queues — messages go straight to the person who runs Alice.

Common questions

Is Alice down, or is it just me?

Check the live status page first — it shows uptime, response times and any ongoing issues for every model. If everything looks healthy there, try starting a new chat; a slow first reply usually means the model is warming up.

Why was my first reply slow?

Alice runs on dedicated hardware, not a giant cloud. The first message after a quiet spell can take up to a minute while the model loads. After that, replies come much faster.

How many messages do I get?

Free: 20 messages a day plus 5 coding questions. Pro: 100 messages a day on each model. Mega: 300 messages a day on each model. Your remaining allowance is shown in chat.

Where are my chats stored?

Only on your device, protected by your passphrase. Nothing is stored on our side, so we cannot recover or read your conversations — and neither can anyone else. Remember your passphrase; there is no reset.

A request of mine was blocked. Why?

Alice refuses requests that are unsafe or don't fit the service — for example malware, attacks on other systems, or attempts to bypass the safety rules. Ordinary security and coding questions, including defensive work, are fine. The Trust & safety page explains the rules in plain language.

Can I get a receipt or change my plan?

Yes. Open Account from the chat sidebar to manage or cancel your subscription, update your payment method and see past invoices.

Message us

Still stuck? Send a note and we'll reply by email, usually within a working day.